Gold mine & Roman city exploration
Refund Policy
Refund Policy
At Zanetta, we are committed to providing clear and fair terms for cancellations and refunds. Please review the following guidelines carefully:
Free Cancellations – Up to 24 Hours Before Scheduled Start Time
You can cancel your booking free of charge if the cancellation request is made at least 24 hours before the scheduled start time. This flexibility allows you to adjust your plans with ease and without any financial penalty.
Cancellations Within 24 Hours
For cancellations made less than 24 hours before the scheduled start time, a cancellation fee of up to 50% of the booking cost will be applied.
- This fee accounts for the resources and arrangements allocated specifically for your booking.
- Once the service has started, no refunds will be issued.
No-Show Policy
If you do not attend the service at the scheduled time without notifying us in advance, the booking will be considered a no-show, and no refunds will be provided.
How to Cancel Your Booking
To cancel your booking, you may contact us using any of the following methods:
- Email: Send your request to Kontakt@zanetta.de with your booking reference.
- Phone: Call us directly at +201505617210.
- WhatsApp: Reach out to us via WhatsApp at https://wa.me/+201505617210.
- Website: Log into your account, navigate to “My Bookings,” and cancel your reservation online.
Our team will review and confirm your cancellation within 1–2 business days, along with details of any applicable refund.
Refund Process
- Refunds for eligible cancellations will be processed to your original payment method within 5–10 business days.
- Cancellation fees, if applicable, will be deducted prior to processing your refund.
Why a Cancellation Fee May Apply
When a booking is canceled close to the scheduled start time, it can result in operational costs that cannot be recovered. This includes arrangements such as staffing, equipment, and other preparations. The cancellation fee ensures that we can maintain the quality and reliability of our services while accommodating last-minute changes.
Contact Us
If you have any questions or need additional support, please don’t hesitate to reach out:
- Email: Kontakt@zanetta.de
- Phone: +201505617210
- WhatsApp: https://wa.me/+201505617210
We value your business and strive to make every experience with Zanetta smooth and enjoyable.
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Are your tours family-friendly?
Yes, our tours are designed for all age groups, making them perfect for families, couples, or solo travelers. We ensure safety and comfort for everyone on board.
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Do you offer diving experiences for beginners?
Absolutely! Our experienced instructors provide guidance for beginners and ensure everyone feels safe and comfortable in the water.
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Can I cancel my booking if my plans change?
Yes, we offer free cancellations to provide flexibility for our guests. You can cancel without any penalty if plans change.
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Are your excursions insured?
Yes, all our tours are fully insured for your peace of mind. Your safety is our top priority.
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What languages does your team speak?
Our professional team is fluent in German and English, ensuring clear communication and excellent service for our guests.
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Is there Wi-Fi on the yacht?
Yes, some of our yachts are equipped with Wi-Fi to ensure you stay connected if needed.
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What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards and online payment platforms. Details will be provided during the booking process.
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How do I book a tour with Zanetta.de?
Booking is simple! Visit our website, choose your preferred excursion, and follow the booking process. For assistance, feel free to contact us via email or phone.