Guest Relations Coordinator (Hybrid)

Join our team and help us create unforgettable Red Sea experiences!

We are a leading marine excursion company offering premium boat trips, snorkelling adventures, and unforgettable island experiences on the Red Sea. We are looking for a passionate and customer-focused Guest Relations Coordinator to join our team.

This is a hybrid position, allowing you to work both onboard our boats and remotely from home depending on operational needs.

Key Responsibilities

Onboard Duties:

• Welcome and assist guests during check-in and boarding.
• Provide trip information, safety guidelines, and activity briefing.
• Ensure guest comfort, answer inquiries, and collect feedback.
• Assist with photos, media sharing, and encourage reviews.

Remote Duties:

• Communicate with guests before and after their trip via WhatsApp, email, and social media.
• Handle bookings, confirmations, and special requests.
• Manage guest feedback, complaints, and follow-ups professionally.
• Support marketing efforts with testimonials and online content.

Qualifications & Skills

• Excellent communication in English. (German, French, or Russian are strong advantages.)
• Previous experience in hospitality, tourism, or customer service preferred.
• Professional, friendly, and well-presented.
• Comfortable using WhatsApp, email, and basic office tools.
• Strong organizational and problem-solving skills.

What We Offer

• Competitive salary + performance bonuses.
• Flexible hybrid working model (boat & remote).
• Career growth opportunities.
• Positive and friendly work environment.
• Staff perks & free trips.

How to Apply

📩 Send your CV and a short introduction (optional video) to:
kontakt@zanetta.de

📱 Or contact us via WhatsApp: +20 1505617210